Joan Pastor and her associates give extensive training sessions, ranging from 3-1/2 hours to 4 days in length. Programs can be developed to deliver the customized quality and service you deserve.

Developing and Implementing High-Performance Teams

Developing and Implementing High-Performance Teams is a practical, step by step system for developing and sustaining a high performing team. This method teaches a team, and each person within a team, to dramatically improve relationships, planning, quality and productivity. The results attained are long lasting and measurable; it is effective for any type of team, including management teams. You will be able to re-energize existing teams, and know specifically what team structure is best suited for your company, your department or the project. Our system of team development is often used company-wide to transform the organizational culture into both a customer- and team-driven environment. It will increase your bottom line.

Facilitative Leadership; Advanced Facilitative Leadership

Today's managers and team leaders must manage differently; they must be able to manage groups and individuals, and take on the roles of coach and facilitator. Facilitative Leadership, beginning and advanced, are two of JPA's most popular courses. It teaches highly effective and sophisticated skills and techniques to run everything from process improvement to senior management meetings. Learn conflict resolution in groups, specific tools for handling difficult people, and problem-solving, decision-making and process (re)engineering tools that will get individuals and groups to their goals.

Leadership Skills for the Technically Trained Professional

Today's technical manager and project leaders must take charge of their profession and become highly skilled leaders, developing and managing people as well as technical skills. Leadership Skills for Technically Trained Professionals teaches the communication, performance and leadership skills required for both managing individuals and teams. You will learn now to recognize and handle the various personality styles of your peers, employees and customers. Learn to communicate and resolve conflicts with maximum impact!

Train The Trainer/Presentation Skills

These two highly interactive programs focus on public speaking, delivery and how to interact with the audience effectively. Train the Trainer/Presentation Skills will cover all the facts of speaking and/or training skills, such as managing stage fright, using body language, voice and words to impact presentations. Learn how to teach, facilitate and entertain and how to build immediate rapport with any size or level group. Also, a presentation or training program will not be a success without successful preparation, so a highly efficient process for preparing training modules and speeches is taught. The presentation skills program is useful for any type of presentation you have to give, as is the train the trainer process.

Negotiate! Win/Win Results in Today's Competitive Market

Negotiation skills are fundamental to quality customer service and vital for selling your company's products or services. Internal negotiation is also crucially important for decision making, teamwork and problem solving. But you won't be successful if you can't negotiate on-going workplace alliances, or keep your customers plus generate referrals. Negotiate! teaches you to gain the trust of others with integrity, identify needs, present your opinions, cut through the daily business routine that deadlocks decision-making, and strategies, strategies and more strategies!

World Class Customer Service

To be on the leading edge in today's global economy, organizations must not only satisfy customers' expectations, but anticipate their needs. World Class Customer Service draws from Joan Pastor's years of experience working with customer service departments. As a training program, she will teach people the specifics of customer service, from gathering and tracking information, to handling the telephone, to handling complaints and solving problems. Joan draws from her international work with companies around the world to share with you the lessons of outstanding quality and customer service in a culturally diverse world.

How to Handle Customer Complaints

How to Handle Customer Complaints focuses specifically on the hardest part of working with internal and external customers: how to successfully resolve complaints, both on the telephone and in person. Learn how to match strategies to personality types, control the conversation and how to resolve conflicts with key phrases, actions and negotiation skills. Learn how to turn complaints into opportunities and keep your customers coming back again and again!

So Who's Afraid of a Little Conflict and Change?

You can be guaranteed that as we begin the 21st century, changes will continue to occur in the workplace--and with change comes conflict! So Who's Afraid of a Little Conflict and Change? as a seminar teaches you how to implement change in an organization, department or group as smoothly as possible, how to mediate all types of conflicts, and the communications skills needed to be effective change agents and resolve the natural conflicts that arise when people work together and adapt to change together. Whatever your profession or industry, this program is customized to teach you the psychology of change and how to handle your most challenging people and situations.

Building Bridges Through Cultural Diversity and Cross-Cultural Communication

Another highly popular seminar or keynote, audiences around the world have taken advantage of Joan's international expertise and educational background in cultural diversity to talk about this critically important, yet highly sensitive topic. Building Bridges Through Cultural Diversity and Cross-Cultural Communication will be your passport to learning about cultural diversity in organizations, and around the world! You will learn how one's cultural origin affects communication, how to overcome difficulties originating from unintentional as well as intentional bias, and techniques to avoid cultural faux pas. This program is presented in a caring manner that is educational as well as highly entertaining.

Management Development

The challenge: people who are promoted because of excellent professional and other technical skills do not necessarily have an instinctive grasp for how to be an effective manager. Learn what is required of a manager in today's organizations and how to coach employees and manage employee performance, network effectively in the company to build the department's image and services, delegate and solve "people" problems properly, develop a mission, vision and strategic goals that everyone will follow, develop a team effort, and influence upward. These skills will make your job much easier, and much more enjoyable!

Performance and Change Management

Are you looking for ways to manage the performance of your department (or of others) more effectively? Are you trying to implement changes within your department that have met with resistance? Are you seeking to increase your visibility, leverage or role within your organization, especially to certain types or levels of management? Our performance enhancement process is simple to administer and is extremely efficient and effective in addressing these issues, and much more. Learn how to implement this customized process right away. You and your department will see immediate results!

The JPA Power Performance System

The real measure of a company's success is when actions translate into the actual achievement of business objectives and strategic goals, and those goals result in more money coming in than money going out. Unfortunately, most organizations are not set up to achieve optimal performance. Research indicates that as businesses grow, inertia develops, and that inertia takes numerous forms. People set up processes for getting things done that just as quickly become obsolete; activities are based on looking good, making the numbers and/or pleasing superiors. Even the best and brightest fall into ruts. Most organizations are capable of performing far beyond their current performance, even if it is good, but they are not doing it. This has little to do with market conditions and everything to do with how performance is managed from within.

JPA's Power Performance System, developed by Joan Pastor of JPA after more than 20 years of research and practice, will turn poor performers into good performers and good performers into the best! It combines the most advanced knowledge and research at our fingertips, and moves people to a level of consciousness that increases energy, enthusiasm and goal achievement like never before! Participants in this comprehensive, action-oriented and fun workshop will depart with complete confidence as to what to do and how to do it. with with complete confPBack to Top

Professional and Personal Growth Topics:

These topics are primarily offered as keynote and breakout presentations, but can be used as training programs as a stand-alone or in combination with two or more topics.

Leadership and the Power of Positive Persuasion

Leadership is not about a position within an organization -- it is about the ability to empower others! Leadership and the Power of Positive Persuasion teaches strategies for establishing a leadership position and empowering others. Learn specific persuasion techniques and develop collaborative skills to communicate confidently and gain the respect of your department and your "customer!" This is also a popular keynote or breakout session.

Emotional Intelligence: New Pathways to Professional and Personal Development

Have you ever heard the phrase "book smart, but no common sense?" Have you ever thought that while IQ is important, it doesn't necessarily make for an excellent performer or a successful and happier person? Of course you have! And the smart people who research this have finally developed completely new ways to define and cultivate intelligence that has direct application to the workplace, to your profession, and to your personal life. Joan Pastor has been fortunate to be involved in the pioneering research in this new field. Learn the six components that make up emotional intelligence (including anger control and social skills) and how you can increase not only your "Emotional IQ," but the quality of your life as well.

The Breakthrough to Success: How To Get Out Of Your Own Way

Sometimes success is easier to achieve than you might think. What you think could very well be the greatest obstacle in your path! Learn the real nature of success and failure, where you personally stop yourself from achieving more, and how to use failure as a stepping stone for success.

Conquering Your Fear of Public Speaking

Research indicates that the single greatest skill needed for career success in most professions is the ability to speak well in front of audiences. However, recent studies show that the fear of speaking or being in front of groups is the number one phobia of professionals! The good news is that, through our process, the anxiety, discomfort and other experiences that contribute to poor performance in this area can be greatly alleviated, if not eliminated. Our process for getting rid of stage fright can be used to handle uncomfortable emotions in any arena, and will greatly enhance performance in general. It is a process that has been taught to many sports figures, celebrity performers and professionals speakers!

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