JPA International, Inc.
5054 Avenida de la Plata
Oceanside, CA 92057
760-945-9767
FAX 760-945-9714
E-mail:
JPAjoan@aol.com

EMOTIONAL INTELLIGENCE

DEFINITION OF EMOTIONAL INTELLIGENCE: EMOTIONAL INTELLIGENCE is the ability to create a successful, satisfying life through the appropriate management of our emotions and their expression. It is the ability to be able to motivate oneself and persist in the face of frustrations; to rein in emotional impulses and delay gratification when necessary; to empathize with others and to read another's innermost feelings; to hope and to laugh; to manage one's moods; and to handle relationships smoothly.

WHAT IS INTELLIGENCE? 5 MAIN CLUSTERS • Emotional Awareness • Impulse and Anger Control • Empathy • Social Skills • Cognition (reality testing, flexibility and problem-solving) • Self-motivation

3 EMOTIONAL STYLES • Engulfed • Indifferent • Self-awareness

The core of Emotional Intelligence is developing self-awareness of, and the management of, one's emotions, decisions and actions.

WHERE TO LEARN E.I. • Home/Parenting • Religious Center • School • Model in Community • Psychotherapy

EMOTIONAL RELEARNING • Learn social cues to prevent "jump to judgment" • Learn to feel the impulse • Learn to find internal boundaries • Positively reinforce delayed gratification • Give yourself permission to express healthy impulses

E.I. IN THE WORKPLACE • Interpersonal intelligence is key • Self-management of one's emotions • The art of managing other people's emotions • Integrity

THE 4 COMPONENTS OF INTERPERSONAL INTELLIGENCE • Organizing Groups • Negotiating Solutions • Personal Connection • Social Analysis

WHAT DOES EMOTIONAL INTELLIGENCE MEAN TO YOUR BUSINESS?

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