The
programs listed here are offered as keynote speeches or breakout
sessions, but can also be customized to an organization's needs as half-day
programs. Most of these topics are also available as extensive training
courses.
EMOTIONAL
INTELLIGENCE: NEW FRONTIERS IN EXPLAINING BEHAVIOR AND CHOOSING A SUCCESSFUL
LIFE
Have you ever heard the phrase "book smart, but
no common sense?" Have you ever thought that while IQ is important,
it doesn't necessarily make for an excellent performer or a successful
and happier person? Of course you have! And the smart people who research
this have finally developed completely new ways to define and cultivate
intelligence that has direct application to the workplace, to your profession,
and to your personal life. Joan Pastor has been fortunate to be involved
in the pioneering research in this new field. Learn the six components
that make up emotional intelligence (including anger control and social
skills) and how you can increase not only your "Emotional IQ,"
but the quality of your life as well. Click
here for more information.
THE BREAKTHROUGH
TO SUCCESS: HOW TO GET OUT
OF YOUR OWN WAY
Sometimes success is easier to achieve than you might
think. What you think could very well be the greatest obstacle in your
path! Learn the real nature of success and failure, where you personally
stop yourself from achieving more, and how to use failure as a stepping
stone for success.
LEADERSHIP:
WHEN IT'S HEALTHY, WHEN IT'S NOT, AND WHAT WE CAN DO ABOUT IT
If there is one thing that last September and Enron have confirmed
for us, it is that there are excellent leaders out there, and there
are not. But we all know that good and potentially harmful leaders exist
in all organizations, large and small. In this session, you will learn
what the research shows most makes a manager or executive an
effective leader, and work on developing a few of those skills yourself.
We will also look at what makes an ineffective leader and look at the
"dark side of leadership." Learn exactly how potentially harmful
peope move into leadership positions in the business world, how they
can create so many problems but still keep their power, and why they
eventually fail, taking many others with them. This session is guaranteed
to make you really think.
GOAL DIRECTED
NEGOTIATION: THE 5 SECRETS TO SUCCESSFUL NEGOTIATIONS AND CONFLICT RESOLUTION
WITH OTHERS
Negotiation skills are fundamental to quality customer
service and vital for selling your company's products or services. Internal
negotiation is also crucially important for decision making, teamwork
and problem solving. But you won't be successful if you can't
negotiate on-going workplace alliances, or keep your customers plus
generate referrals. This presentation will teach you to gain the trust
of others with integrity, identify needs, present your opinions, cut
through the daily business routine that deadlocks decision-making, and
strategies, strategies and more strategies!
THE POWER OF
POSITIVE PERSUASION
In this seminar, you will learn how
to develop positive, non-manipulative "influencing" skills.
The ability to influence is just as important as negotiation and conflict
management. By using these barely perceptible communication skills,
even the most resistive persons will see the benefits of your recommendations.
Use of these skills will earn you the respect of your clients, management,
and co-workers.
BUILDING BRIDGES
THROUGH CROSS CULTURAL COMMUNICATION
Joan Pastor will show you, with practical suggestions,
how to understand and communicate more effectively with those from different
backgrounds. This seminar will focus on how to overcome communication
barriers and how to overcome cultural faux pas. An in-depth analysis
is also taught on how to avoid stereotyping and its causes, as well
as how to communicate with those who are stereotyping you.
SO,
YOU THINK YOU'RE A GREAT COMMUNICATOR!
Most professionals realize that communication skills
are just as important to their work as the technical skills. The focus
here is on important skills most people don't usually consider but are
absolutely necessary, such as listening skills, handling conflict, handling
difficult people and situations that arise in your profession (or within
the department and project teams), developing mental flexibility, communicating
from a client-centered approach, and so on. This material is often combined
with other training programs listed here, or can be given as a highly
dynamic keynote or breakout session.
DYNAMIC INTERVIEWING
TECHNIQUES
This workshop will address strategic skills necessary
to conduct a successful interview. You will learn how to ask all types
of questions in a nonthreatening manner, thereby receiving extensive
information. Some of the covered topics are planning the interview,
building rapport quickly, conducting the interview, tips for detecting
lying, opening and closing techniques, how to gather information as
effectively and efficiently as possible, developing more spontaneity
while interviewing, etc.
MANAGEMENT
DEVELOPMENT
If you are a supervisor or manager,
you probably came up through the ranks of your organization. The challenge:
people who are promoted because of excellent professional and other
technical skills do not necessarily have an instinctive grasp for how
to be an effective manager. Learn what is required of a manager in today's
organizations and how to coach employees and manage employee performance,
network effectively in the company to build the department's image and
services, delegate and solve "people" problems properly, develop
a mission, vision and strategic goals that everyone will follow, develop
a team effort, and influence upward. These skills will make your job
much easier, and much more enjoyable!
TRAIN
THE TRAINER/PRESENTATION SKILLS
These two highly interactive programs
focus on public speaking, delivery and how to interact with the audience
effectively. Joan will cover all the facets of speaking and/or training
skills, such as managing stage fright, using body language, voice and
words to impact presentations. Learn how to teach, facilitate and entertain
and how to build immediate rapport with any size or level group. Also,
a presentation or training program will not be a success without successful
preparation, so a highly efficient process for preparing training modules
and speeches is taught. The presentation skills program is useful for
any type of presentation you have to give, as is the Train the Trainer
process.
A small gift from Joan: Meetings
and Presentations Checklist
